Novotel Lombok Resort & Villas

Our villa was amazing, breakfast was fantastic, bar table and beach service was top notch, food and drink menu was good, pools were spectacular and the staff made the whole trip absolutely memorable. The happy birthday cake snuck into our villa was a very special touch.

We really enjoyed our stay, the staff was friendly and helped us arrange trips. The facilities were perfect for families with kids. They had a nice kids club where you could hide during the heat and even offered a babysitting service. The pools were amazing, and there was a great variety - good for swimming, good for kids to play in, and there was also a pool bar. It is right on the beach side. The currents and waves were a bit strong for a young child, but we saw turtles swimming in the water, which was very special. The room was spacious but a bit run down. Overall, it was a great place, and we would love to come back.

The resort has several facilities and is comfortable. Standard rooms are very comfortable and have a really nice view. The resort, in general, is west-facing, so sunsets from the beach or from the bar are top. There is no Grab, Gojek, Blue Bird in Kuta, so you need a private car booked through the hotel to get into town. Standard fare (May 2024) for an evening out is 100K Rp return (the driver will wait for you). We did not rate the location (away from Kuta) as a negative: Kuta is a nice place for a night out, but there is nothing other than bars and restaurants, so you won't miss anything if you don't stay there. Also, we were not impressed by the beach either.

Breakfast was excellent, as were the pools and the proximity to the beach. There were no crowds and we felt very comfortable. The staff were incredibly friendly! The option to rent scooters through Lombok Beauty Tour & Travel was very easy and affordable. We were given fresh towels and water in our room every day. The beds are big so we didn't need an extra bed for our 9 year old, she slept in the bed with us.

Simply wonderful. We had plans to visit the most beautiful places in Lombok, but once we arrived at the hotel, we did not leave the premises. Coming out of the car that brought us, we were greeted by Risman, a gentleman, attentive, very, very friendly, and every day we were there he made us feel at home. In addition, the reception with Soleha attended to us as well as Risman, very nice people, and of course all the work staff were very focused on making your vacation very attended and relaxed. At Novotel was where our relaxation began after days of visiting different places. Totally recommended.